Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your orders and second, to provide you with the best possible service.

Other than for account servicing and billing, we will not contact you in future unless you have given us your explicit consent. If you do provide consent, e.g. by subscribing to product/service announcements, you are free to withdraw that consent at any time.

We will not pass your contact details to any 3rd party for the purpose of marketing.

The type of information we will collect about you includes: your name address phone number email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us in writing or using the customer portal. If you find any inaccuracies we will delete or correct it promptly. If you wish to have any data we hold about you to be removed, we will ensure this is actioned promptly. Doing so may cease any related service that we provide to you. We will inform you if that is the case. We hold and process personal data to comply with our statutory and regulatory obligations in accordance with the prevailing law. We will keep your personal information confidential and secure except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction from a regulatory body.

By submitting your information to us, you consent to the use of that information as set out in this policy. If we change this privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times.

If you have a complaint regarding any breach of this privacy policy, please contact us in writing. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you to inform you of the results of our review of your complaint.

Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Personalise our site to you to ensure you get details relevant to you
  • Determining if you are logged in or not
  • Tailoring content to your needs

There is no way to prevent these cookies being set other than to not use our site.

We do not use cookies to:

  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions
  • Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to indicate you accept these cookies. Should you wish to remove these cookies, please close your browser.

Last updated: 2018-10-30