Domain Name Pricing & Information

If you register, transfer or renew domain names through us, please be aware that you are also entering a contract with the registry for that domain name. It is important that you ensure your clients are fully aware of this before registering any domains on behalf of a 3rd party.

UK domain names are registered through Nominet. In addition to our own terms and conditions, any registrations in the .uk namespace are also bound to the terms and conditions set by Nominet at http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

By default all new domain registrations will be for a period of 2 years. If you wish to register domains for other periods, between 1 and 10 years, please contact us.

Domain transfers are not subject to any fees, however, in the case of non-.uk domains, the registration period will be extended by 1 year in most cases. Therefore a fee, equal to 1 years registration will be charged. If the domain name is a .uk and has already expired, it will usually still be possible to transfer the domain, however, it will also require a renewal, that will be charged at the standard renewal rate. If you wish to transfer a domain name away from us, there are no fees.

Renewals

In all cases, customers will have the option to auto-renew their domain names. With this option set, domain names will be billed on the 1st of the month prior to their expiry (e.g. a domain that expires on the 21st August, will have its renewal invoiced on the 1st July)

Auto renewals will only be processed if the renew invoice is paid within the terms of the invoice.

If you do not want your domain name to auto-renew, please ensure that this is set prior to the renewal invoice being raised. If you or your customer decide not to auto-renew after the renewal invoice has been processed, please contact support. Where possible we will credit/refund any renewal fees and manually modify your auto-renew selection.

If you choose to manually renew domains, you can do so from the portal. All domains can be renewed prior to their expiry, however, each registry has different rules for renewals that take place after the domain has expired. .uk domains have a grace period after expiry that will allow you to renew for only the standard renewal fee. Most other domains will enter a redemption phase following expiry and there may be a redemption fee of £80 in addition to the renewal fee.

Customers will be notified in advance of renewals by email to the portal admin email account. The following shall apply; 60 days in advance of the expiry date a reminder will be sent for all domains. This notice will state if the domain is set to auto renew or not and allow you time to either disable auto-renew, enable auto-renew or manually process a renew request. 30 days in advance of expiry, any domain that is not set to auto-renew will be sent an expiry warning email informing you that the domain is due to expire. 10 days in advance of expiry, any domain that is not set to auto-renew will be sent an expiry warning email informing you that the domain is due to expire. 1 day in advance of expiry, any domain that is not set to auto-renew will be sent an expiry warning email informing you that the domain is due to expire. On the day of expiry, a notice will be sent to say that the domain has not been renewed and is now entering the redemption period.

Fees

.uk domains are charged at £11.00 for a 2 year period.

.com, .net, .org, .info, .biz and .eu domains are £9.50 per year, with an initial 2 year term for new registrations.

Other domain names are available but are not currently automated in this portal, so please contact sales if you would like to register under any other top level domains

Refunds/cancellations

In most cases, refunds are not available for any orders that have already been processed. If you wish to cancel a request, please do so as quickly as possible. If any fees can be credited or refunded, they will be.

Data validation

It is important to keep registrant information up to date at all times. Please ensure that the registrant information is valid and correct at the point of registration or transfer and use the portal to update any details that have changed during the period of registration. The update service is available at any time and there are no fees to make changes

Nominet and our other ICANN accredited partner registries will send validation notices to registrant contacts to help ensure that these details remain up to date. Please note that changes made directly with the registries may not be reflected back to our database

If you wish to change the name of the person or organisation a .uk domain name is registered to, this has to be processed directly with Nominet. This includes transferring a domain name to a new owner. Please visit http://www.nominet.org.uk/uk-domain-names/manage-your-domain/transfer. Nominet may charge a fee for this process.

In addition, please ensure that your account contact information is kept up to date at all times. Notifications, including renewal notices, will be sent to the email address set-up on your account log-in

Resolving Disputes and Complaints

If you have a complaint about the way your order or support request has been handled by us, then please visit our complaints information page.

If you wish to raise a dispute regarding a .uk domain, please visit http://www.nominet.org.uk/disputes for more information about the Dispute Resolution Process and the options you have available